Question 1

How long until I see results?

Accepted Answer

It depends on the product. For supplements (YeastGuard, MoveGuard, SteadyGuard, BiomeGuard), most pet parents notice initial improvement within 2–4 weeks, with full results by week 6–8. For the Cat Calming Diffuser, most cats show behavioral changes within 1–4 weeks. Every Pawganix product comes with a money-back guarantee if you don't see improvement.

Question 2

Are Pawganix products safe to use with medications?

Accepted Answer

Pawganix products are supplements, not medications. They contain natural ingredients that are generally safe alongside most veterinary treatments. We always recommend consulting your veterinarian before adding any supplement to your pet's routine, especially if they're on prescription medication.

Question 3

How do I know which Pawganix product is right for my pet?

Accepted Answer

Take our free 60-second Health Quiz at pawganix.com/pages/take-the-quiz — it asks about your pet's breed, age, and symptoms, then recommends the right product. Or shop by concern: Skin & Coat (YeastGuard), Joint & Mobility (MoveGuard), Bladder Support (SteadyGuard), Digestive Health (BiomeGuard), or Cat Stress (Cat Calming Diffuser).

Question 4

What's the difference between MoveGuard sizes?

Accepted Answer

MoveGuard comes in three size-specific formulas: Small Breed (under 25 lbs), Medium & Large Breed (25–75 lbs), and Giant Breed (over 75 lbs). Each formula has different ingredient doses calibrated for the joint challenges of that size category. A 10-lb Chihuahua and a 130-lb Great Dane have fundamentally different joint needs.

Question 5

What's the difference between MoveGuard Growth and MoveGuard Adult?

Accepted Answer

MoveGuard Growth is formulated for large and giant breed puppies aged 8–24 months during the critical joint-development phase, prioritizing omega-3s and collagen builders. MoveGuard Adult is for dogs 18+ months and prioritizes glucosamine, chondroitin, and anti-inflammatories to maintain mature joints. Growth is for building; Adult is for maintaining.

Question 6

Can I give multiple Pawganix products together?

Accepted Answer

Yes. Pawganix products are designed to complement each other. Common combinations include YeastGuard + BiomeGuard (the gut-skin connection) and MoveGuard + SteadyGuard (the two biggest senior dog challenges). We offer bundle pricing on the most popular pairings.

Question 7

Why does Pawganix publish every ingredient amount?

Accepted Answer

Because pet parents and their vets deserve to know what's actually in the bottle. Most pet supplement brands hide behind 'proprietary blends' that list ingredients but not amounts, so a product can contain 490 mg of filler and 10 mg of the active ingredient. Pawganix publishes every ingredient and every dose so you can verify therapeutic levels.

Question 8

How much does shipping cost?

Accepted Answer

Subscribe & Save orders ship free, always. One-time orders ship free on totals over $60. For orders under $60, standard shipping is $5.99 and typically arrives in 3–5 business days. Gold Paw and Diamond Paw rewards members get free shipping on all orders.

Question 9

How long does shipping take?

Accepted Answer

Standard shipping arrives in 3–5 business days. Expedited shipping is 2–3 business days for $9.99. Orders placed before 2 PM ET on business days typically ship the same day. Tracking is emailed automatically.

Question 10

Does Pawganix ship internationally?

Accepted Answer

Pawganix currently ships within the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. International shipping is not available at this time, but we're expanding — join our newsletter to be notified when your country goes live.

Question 11

Can I change or cancel my order?

Accepted Answer

If your order hasn't shipped, email support@pawganix.com and we'll modify or cancel it. Once an order has shipped, we can't change it, but you can return it under our 60-day money-back guarantee.

Question 12

How does Pawganix Subscribe & Save work?

Accepted Answer

Select 'Subscribe & Save' on any product page and Pawganix auto-delivers at your chosen frequency (every 30, 60, or 90 days). You save 15–20% per order, get free shipping, and can skip, swap, pause, or cancel anytime from your account dashboard. No contracts, no commitments.

Question 13

Can I skip, pause, or cancel my Pawganix subscription?

Accepted Answer

Yes — all three options are available anytime in your account dashboard. Skip your next delivery, pause for up to 90 days, or cancel entirely. There are no fees, no penalties, and no phone calls required.

Question 14

Can I change the product or frequency on my Pawganix subscription?

Accepted Answer

Yes. Log into your account, go to 'Manage Subscriptions,' and you can swap products (e.g., switch MoveGuard sizes), change delivery frequency, update your payment method, or change your shipping address. Changes take effect on your next billing cycle.

Question 15

Do I earn rewards points on Subscribe & Save orders?

Accepted Answer

Yes. You earn loyalty points on every Subscribe & Save delivery, and your first S&S order earns double points through the Pawganix Rewards program.

Question 16

What is Pawganix's money-back guarantee?

Accepted Answer

All Pawganix supplements come with a 60-day money-back guarantee. The Cat Calming Diffuser Kit comes with a 90-day guarantee aligned with the full 3-refill supply. If you don't see improvement, contact us for a full refund. No fine print, no hassle, no return shipping required for supplements.

Question 17

Do I need to return the product to get a refund?

Accepted Answer

For supplement bottles: no. Contact support@pawganix.com and we'll process the refund without a return — we don't want you paying return shipping on a health product. For the Cat Calming Diffuser Kit: if the diffuser unit is defective, we'll send a prepaid return label. For pheromone refills that didn't work, no return is needed.

Question 18

How long does a Pawganix refund take?

Accepted Answer

Pawganix processes refunds within 2 business days of your request. Once processed, refunds typically appear on your statement in 5–10 business days, depending on your bank or card issuer.

Question 19

Are Pawganix products safe for puppies?

Accepted Answer

YeastGuard and BiomeGuard are safe for dogs of all ages, including puppies. MoveGuard Adult is formulated for dogs 12+ months (18+ for giant breeds). MoveGuard Growth is specifically designed for large and giant breed puppies aged 8–24 months. SteadyGuard is for adult and senior dogs. Always check the specific product page for age recommendations.

Question 20

Where are Pawganix products manufactured?

Accepted Answer

All Pawganix products are manufactured in the United States in cGMP-certified, FDA-registered facilities. Every formulation is third-party tested, with ongoing quality verification batch by batch.

Question 21

Do Pawganix products contain common allergens?

Accepted Answer

Pawganix dog supplement formulas (YeastGuard, MoveGuard, BiomeGuard) are free from wheat, corn, and artificial colors and flavors. SteadyGuard contains soy isoflavones (clearly labeled) as a key active ingredient for hormone-responsive incontinence. Always check the specific product page for the full ingredient list.

Question 22

Is the Cat Calming Diffuser safe around dogs and children?

Accepted Answer

Yes. Cat pheromone products are species-specific and only affect cats. Dogs, birds, children, and other household members won't notice anything. The Pawganix diffuser is also drug-free and fragrance-free.

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