Refund policy
Returns and Refunds
Our money-back guarantee
Supplements are not painkillers. Yeast takes weeks to clear. Joints take weeks to feel different. So our guarantee is built around giving the product a real run, rather than around the first week.
Here is the deal. Use it every day as directed and finish your first bottle, jar or kit. If your pet has not improved, email us any time between day 30 and day 60 after your order was delivered and we will refund that order in full. You keep the product. No return shipping, no restocking fee.
Why day 30? Because before then the product has not had a fair chance, and more often than not what is actually wrong is the dose or the timeline rather than the product. Write to us on day 10 and we will gladly help you work it out.
CalmGuard: the same guarantee applies. If your home is not calmer, email us any time between day 30 and day 60 after delivery and we will refund that order in full.
When you do not have to wait
These have nothing to do with whether the product works, so there is no waiting period. Contact us straight away and we will sort it out the same week:
- Your pet had an adverse reaction, or your vet told you to stop.
- Your pet will not eat it or take it.
- Your order arrived damaged, incomplete, or was not what you ordered.
- Your order never arrived.
Changed your mind
If you would simply like to send it back unopened, you have 30 days from delivery. Email us and we will give you a return address. Return postage is yours, and we refund the product price once it reaches us.
Before it ships
If your order has not shipped yet, we will cancel it and refund you in full. Once it has shipped, the guarantee above is the route.
Subscriptions
Cancel, skip, pause or change your frequency any time from your account. If a renewal has been charged but not yet shipped, tell us and we will cancel and refund it. The guarantee covers your first order of a product, not every repeat delivery.
How to claim
Email support@pawganix.com with your order number and two lines: how long you used it, and what you did or did not see. We reply within 1 business day and process approved refunds within 2. Your bank then takes 5 to 10 business days to show it.
Fair use
The guarantee is one claim per household, on your first order of a given product. We may decline a claim where the product clearly was not used, or where the same household has claimed before.
This policy applies to orders placed on or after 24 September 2026. Orders placed before that date are covered by the policy in force at the time.