Shipping & Returns

Shipping Policy

Shipping Rates

Subscribe & Save orders: Free shipping on every delivery, always.

One-time orders $60 and over: Free standard shipping.

One-time orders under $60: $4.99 or $5.99 standard, depending on the weight of your order. Your exact cost shows at checkout before you pay.

Express shipping: $11.99 or $14.99 on the same weight bands, 2 to 3 business days.

Processing and Delivery

We pack and ship within 1 business day, Monday to Friday. Standard delivery is 3 to 5 business days from shipment, express is 2 to 3. You will get an email with tracking the moment your order leaves us, and if anything is delayed we will tell you before you have to ask.

Where We Ship

All 50 US states, including Alaska and Hawaii. We do not ship internationally yet. Join our email list and we will let you know when that changes.

Returns and Refunds

The Full Bottle Guarantee

Supplements are not painkillers. Yeast takes weeks to clear. Joints take weeks to feel different. So our guarantee is built around giving the product a real run, rather than around the first week.

Here is the deal. Use it every day as directed and finish your first bottle or jar. If your pet has not improved, email us any time between day 30 and day 60 after your order was delivered and we will refund that order in full. You keep the product. No return shipping, no restocking fee, and no argument.

Why day 30? Because before then the product has not had a fair chance, and more often than not what is actually wrong is the dose or the timeline rather than the product. Write to us on day 10 and we will gladly help you work it out. We just will not close the book on it yet.

When you do not have to wait

Some things have nothing to do with whether the product works, and those carry no waiting period at all. Contact us straight away and we will sort it out the same week:

• Your pet had an adverse reaction, or your vet told you to stop.
• Your pet will not eat it or take it.
• Your order arrived damaged, incomplete, or was not what you ordered.
• Your order never arrived.

Changed your mind

If you would simply like to send it back unopened, you have 10 days from delivery. Email us and we will give you a return address. Return postage is yours, and we refund the product price once it reaches us.

Before it ships

If your order has not shipped yet, we will cancel it and refund you in full, no questions asked. Once it has shipped, the guarantee above is the route.

Subscriptions

Cancel, skip, pause or change your frequency any time from your account. If a renewal has been charged but not yet shipped, tell us and we will cancel and refund it. The guarantee covers your first order of a product, not every repeat delivery.

How to claim

Email support@pawganix.com with your order number and two lines: how long you used it, and what you did or did not see. We reply within 1 business day and process approved refunds within 2. Your bank then takes 5 to 10 business days to show it.

Fair use

The guarantee is one claim per household, on your first order of a given product. We may decline a claim where the product clearly was not used, or where the same household has claimed before.

This policy applies to orders placed on or after 24 September 2026. Orders placed before that date are covered by the policy in force at the time.