Frequently Asked Questions

It depends on the product and your pet's condition. For supplements (YeastGuard, MoveGuard, SteadyGuard), most pet parents notice initial improvement within 2–4 weeks, with full results by week 6–8. For the Cat Calming Diffuser, most cats show behavioral changes within 1–4 weeks. Every product comes with a money-back guarantee if you don't see improvement.

Pawganix products are supplements, not medications. They contain natural ingredients that are generally safe alongside most veterinary treatments. However, we always recommend consulting your veterinarian before adding any supplement to your pet's routine, especially if they're on prescription medication.

The easiest way is totake our Health Quiz— it asks a few questions about your pet's breed, age, and symptoms, then recommends the right product. Or browse by concern on our Shop page: Skin & Coat (YeastGuard), Joint & Mobility (MoveGuard), Bladder Support (SteadyGuard), Digestive Health (BiomeGuard), or Cat Stress (Calming Diffuser).

MoveGuard comes in three size-specific formulas: Small Breed (under 25 lbs), Medium & Large Breed (25–75 lbs), and Giant Breed (over 75 lbs). Each formula has different ingredient doses calibrated for the joint challenges specific to that size category. A 10-lb Chihuahua with luxating patella has fundamentally different needs than a 130-lb Great Dane with hip dysplasia. Our quiz can help you choose the right one.

MoveGuard Growth is formulated specifically for large and giant breed puppies (8–24 months) during the critical joint development phase. It prioritizes omega-3s and collagen builders. MoveGuard Adult is for dogs 18+ months and prioritizes glucosamine, chondroitin, and anti-inflammatories for maintaining and repairing mature joints. Growth is for building; Adult is for maintaining.

Yes — our products are designed to complement each other. Common combinations include YeastGuard + BiomeGuard (the gut-skin connection), MoveGuard + SteadyGuard (the two biggest senior dog challenges), and we offer bundle pricing on the most popular pairings.

Because you deserve to know what your pet is taking. Most pet supplement brands hide behind "proprietary blends" — meaning they list ingredients but don't tell you how much of each is included. This means a product could contain 490mg of filler and 10mg of the active ingredient you're paying for. We publish every ingredient and every amount so you (and your vet) can verify that our products contain therapeutic doses.

Subscribe & Save orders ship free, always. One-time orders ship free on orders over $50. For orders under $50, standard shipping is $5.99 and typically arrives in 3–5 business days. Gold Paw and Diamond Paw rewards members get free shipping on all orders regardless of total.

Standard shipping: 3–5 business days. Expedited shipping: 2–3 business days ($9.99). Orders placed before 2 PM ET on business days typically ship the same day. You'll receive a tracking number via email once your order ships.

The easiest way is totake our Health Quiz— it asks a few questions about your pet's breed, age, and symptoms, then recommends the right product. Or browse by concern on our Shop page: Skin & Coat (YeastGuard), Joint & Mobility (MoveGuard), Steady Support (SteadyGuard), Digestive Health (BiomeGuard), or Cat Stress (Calming Diffuser).

If your order hasn't shipped yet, contact us atsupport@pawganix.comand we'll make changes or cancel it. Once an order has shipped, we can't modify it, but you can return it under our guarantee policy.

Select "Subscribe & Save" on any product page and we'll auto-deliver your product at your chosen frequency (every 30, 60, or 90 days depending on the product). You save 15–20% on every order, get free shipping, and can skip, swap, pause, or cancel anytime from your account dashboard. No contracts, no commitments.

Yes — all three options are available anytime from your account dashboard. Skip your next delivery, pause for up to 90 days, or cancel entirely. There are no fees, no penalties, and no phone calls required. If you're thinking of canceling, you might consider pausing first — many pet parents find that symptoms return after stopping supplementation.

Yes. Log into your account, go to "Manage Subscriptions," and you can swap products (e.g., switch MoveGuard sizes), change delivery frequency, update your payment method, or change your shipping address. Changes take effect on your next billing cycle.

Absolutely. You earn loyalty points on every S&S delivery — and your first S&S order earns double points. We believe our most loyal customers should be rewarded the most.Learn more about Pawganix Rewards.

All Pawganix supplements come with a 60-day money-back guarantee. The Cat Calming Diffuser Kit comes with a 90-day guarantee (aligned with the full 3-refill supply). If you don't see improvement in your pet's condition, contact us for a full refund. No fine print, no hassle, no return shipping required for supplements (just contact us). We stand behind every product we make.

For supplements (bottles): No. Simply contact us and we'll process your refund. We don't want you paying return shipping on a health product. For the Cat Calming Diffuser Kit: If the diffuser unit is defective, we'll send a prepaid return label. For pheromone refills that didn't work, no return is needed.

We process refunds within 2 business days of your request. Once processed, it typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or credit card company.

YeastGuard and BiomeGuard are safe for dogs of all ages, including puppies. MoveGuard Adult is formulated for dogs 12+ months (18+ for giant breeds). MoveGuard Growth is specifically designed for large/giant breed puppies 8–24 months. SteadyGuard is formulated for adult and senior dogs. Always check the specific product page for age recommendations.

All Pawganix products are manufactured in the United States in cGMP-certified (Current Good Manufacturing Practices) facilities that are FDA-registered. We require third-party testing on all formulations and conduct ongoing quality verification.

Our dog supplement formulas (YeastGuard, MoveGuard, BiomeGuard) are free from wheat, corn, and artificial colors/flavors. SteadyGuard contains soy isoflavones (clearly labeled) as a key active ingredient for hormone-responsive incontinence. Always check the specific product page for the complete ingredient list if your pet has known sensitivities.

Yes. Cat pheromone products are species-specific — they only affect cats. Dogs, birds, children, and other household members won't notice anything. The diffuser is also drug-free and fragrance-free.